Refund policy

This policy explains your rights under the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA). Nothing in it limits those rights.

Changed your mind? 7-day cooling-off

Under section 44 of ECTA you may cancel your order within 7 days of receiving it, without giving a reason. Return the item unused, in its original packaging, with all parts. You pay the direct cost of sending it back. We refund you in full, to your original payment method, within 30 days of your cancellation.

Faulty, damaged or not as described: 6-month cover

Under sections 55 and 56 of the CPA, everything we sell must be safe, in good working order and free of defects. If an item is faulty within 6 months of delivery, we will repair it, replace it or refund you, as you choose, and we cover the return courier.

This does not cover damage from misuse, such as submerging an electric blaster, charging it with a damaged cable or opening the battery compartment.

Wrong item or damaged in transit

Email us within 48 hours of delivery with your order number and a photo, and we'll send the right item at no cost.

How to start a return

  1. Email us with your order number, the item and the reason.
  2. We reply within 1 business day with return instructions.
  3. Once we receive and check the item, we process your refund or replacement and email you to confirm.

Card refunds usually show 5 to 10 business days after we process them, depending on your bank.